Refund policy

The short version

Email hello@abrlab.xyz within 30 days of your purchase date with the order number from your Paddle receipt. We refund the full amount you paid, in the original payment method. No forms. No interrogation.

What's covered

Every paid Solstice license — single-user perpetual, update renewals, anything else we sell. The Free MIT-licensed build has no purchase to refund.

After the window

Refunds requested after the 30-day window are at our discretion. We're reasonable — if something is genuinely wrong with the app, write to us and we'll work it out.

Statutory rights (EU / UK)

EU and UK customers retain their statutory right of withdrawal (currently 14 days from the purchase date under the Consumer Rights Directive / UK Consumer Contracts Regulations) regardless of this policy. Our 30-day window is more generous, so for most cases it's the one that applies.

How the refund is processed

We process refunds through Paddle, our merchant of record. The refund typically reaches your card or PayPal within 5–10 business days, depending on your bank.

This is also in our terms

The refund clause above is part of our Terms of Service. This page summarises it for easy access.